GAA must ensure that it constantly renews itself to adapt to the changing context of the Quebec automobile insurance industry, and thus fulfill its mandate. It is in this spirit that the members of the Board of Directors have engaged in a strategic planning exercise to establish GAA's orientations for the years 2023 to 2025 and to update the organization's mission and vision statements.
Helping consumers
While its role is not to sell insurance products or settle claims, GAA nonetheless provides valuable services to consumers when purchasing auto insurance or settling a claim, as evidenced by its mission statement.
Thus, GAA has multiplied projects in 2022 to develop initiatives and programs that ensure consumers, individuals or businesses, access to insurance products and mechanisms to help them settle their claims.
Managing and reducing risks
To fulfil its mandates, GAA must be able to rely on applications and IT systems that are both efficient and robust. The ambitious ÉvoluSys project, undertaken in 2020, aims to reduce the vulnerabilities of our systems and thus allow us to continue our mission.
After learning about the challenges encountered during the first phase of the project and the game plan adjusted accordingly, the Board of Directors mandated GAA’s management to begin the second phase of this important project.
In terms of risk management, GAA is also actively working to strengthen the security surrounding its information assets, including the protection of personal information. Various work was done this year to ensure that GAA complies with the Act to modernize privacy legislation, some of whose provisions came into force in 2022.
In closing, I would like to thank all GAA employees and members who enable the organization to fully achieve its mission.
