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Appraisal Oversight

GAA’s oversight for automobile damage appraisal covers a number of aspects, including standards, procedures and quality control.

Standards and procedures

To oversee the activities carried out by automobile damage appraisers, GAA establishes appraisal standards and procedures that must be respected by all appraisers who hold a qualification certificate issued by GAA.

GAA’s objective is to control the cost of claims by ensuring greater oversight of the automobile damage appraisal process.

Quality control

To verify that the appraisers respect the defined standards and procedures, GAA created a quality control service.

GAA quality controllers audit appraisal files before and during repairs. If they note a deficiency, they recommend the necessary corrective measures to the appraiser and to the insurer.


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