GAA’s oversight for automobile damage appraisal covers a number of aspects, including standards, procedures and quality control.
Standards and procedures
To oversee the activities carried out by automobile damage appraisers, GAA establishes appraisal standards and procedures that must be respected by all appraisers who hold a qualification certificate issued by GAA.
GAA’s objective is to control the cost of claims by ensuring greater oversight of the automobile damage appraisal process.
Quality control
To verify that the appraisers respect the defined standards and procedures, GAA created a quality control service.
GAA quality controllers audit appraisal files before, during and after repairs. If they note a deficiency, they recommend the necessary corrective measures to the appraiser and to the insurer.
Make a Complaint About a Professional Misconduct+
Do you wish to make a complaint about a GAA-qualified automobile damage appraiser?
If you believe that a GAA-qualified automobile damage appraiser did not abide by the rules of conduct set out in the Code of Ethics of Automobile Damage Appraisers, you may file a complaint in writing to the Complaints Officer.
Please note that a GAA-qualified appraiser is someone who holds a Certificate of Qualification as an automobile damage appraiser issued by GAA.
The Complaints Officer:
- will carry out an impartial and objective analysis of your file. Where applicable, he will contact you for information regarding your complaint.
- will decide, within 90 days following receipt of the said complaint, whether the file is to be presented to the Disciplinary Committee.
If a complaint is filed with the Automobile Damage Appraisers Disciplinary Committee, the Committee will determine if the appraiser committed an act prohibited under the Code of Ethics of Automobile Damage Appraisers. If that is the case, the Committee can impose one of the following sanctions: reprimand, suspension or the complete and final withdrawal of the Certificate of Qualification as an automobile damage appraiser.
Important:
- This process only addresses professional misconduct by a GAA-qualified automobile damage appraiser.
- If you are not satisfied with the claim for damages filed with your insurer, GAA will not handle your complaint.
- No monetary compensation is paid to a complainant for a complaint of a disciplinary nature.
Filing a complaint:
- By mail – marked confidential:
Automobile Damage Appraisal Coordinator
Groupement des assureurs automobiles
1981 McGill College Avenue, Suite 620
Montreal, QC H3A 2Y1 - By email: estimation@gaa.qc.ca
