You can reach the Groupement des assureurs automobiles and the Insurance Information Centre Monday to Friday, from 8.30 a.m. to 4.30 p.m.
Your questions and comments are always welcome!
Phone
514-288-4321 (Montreal area)
1-877-288-4321 (elsewhere in Quebec)
E-mail
cinfo@gaa.qc.ca
Postal Address
1981 McGill College Avenue, Suite 620
Montreal, Quebec, H3A 2Y1
You can also fill out the form:
You may be asked to provide personal information, such as your name and telephone number, to respond to your request. When necessary, this information may be accessible to our employees, transferred outside Quebec or shared with an insurance company.
At any time, you may withdraw your consent allowing us to use or share your personal information.
You may access your information and have it corrected, if necessary.
For more details, please read our Privacy Policy.
You wish to file a complaint about a GAA service? +
To better serve you and ensure the fair and equitable processing of any inquiries, the Groupement des assureurs automobiles (GAA) has implemented a complaints resolution policy:
- If you have a complaint regarding one of the services offered by GAA, you must first inform either the person you dealt with initially or one of our Insurance Information Centre agents (1-877-288-4321 or cinfo@gaa.qc.ca).
- If, after having done so, you believe you have not received a satisfactory response, your file will be transferred to a manager who will assess the situation and contact you if necessary.
- Although in the majority of cases, issues are settled during the previous steps, if you are still dissatisfied with the way your inquiry was handled, you can send a written complaint to the GAA Complaints Liaison Officer:
- By mail:
Complaints Liaison Officer
Groupement des assureurs automobiles
1981 McGill College Avenue, Suite 620
Montreal, Quebec, H3A 2Y1 - By email: plaintes@gaa.qc.ca
- By mail:
The Complaints Liaison Officer will conduct an impartial assessment of your file. If necessary, you will be contacted in order to obtain additional details about your complaint. A final written decision will be issued within 30 working days of receipt of all documents and information required to assess your file.
If your complaint concerns the processing of some of your Personal Information, we invite you to read our Privacy Policy.
Notice to media representatives
For any information request or to consult our latest news release, please visit our Media page.