You can reach the Groupement des assureurs automobiles and the Insurance Information Centre Monday to Friday, from 8.30 a.m. to 4.30 p.m.
Your questions and comments are always welcome!
514-288-4321 (Montreal area)
1-877-288-4321 (elsewhere in Quebec)
1981 McGill College avenue, suite 620
Montreal, Quebec, H3A 2Y1
You can also fill out the form:
You wish to file a complaint about a GAA service? +
To better serve you and ensure the fair and equitable processing of any inquiries, the Groupement des assureurs automobiles (GAA) has implemented a complaints resolution policy:
- If you have a complaint regarding one of the services offered by GAA, you must first inform either the person you dealt with initially or one of our Insurance Information Centre agents (1-877-288-4321 or firstname.lastname@example.org).
- If, after having done so, you believe you have not received a satisfactory response, your file will be transferred to a manager who will assess the situation and contact you if necessary.
- Although in the majority of cases, issues are settled during the previous steps, if you are still dissatisfied with the way your inquiry was handled, you can send a written complaint to the GAA Complaints Liaison Officer:
- The Complaints Liaison Officer will conduct an impartial assessment of your file. If necessary, you will be contacted in order to obtain additional details about your complaint. A final written decision will be issued within 30 working days of receipt of all documents and information required to assess your file.
Notice to media representatives
For any information request, or for an interview, please contact the Public Affairs Division at
514 288-1537, extension 2229 or extension 2277.