Groupement des assureurs automobiles (GAA) is authorized by Autorité des marchés financiers to collect information from insurers on the driving record of the individuals they insure.
This information represents your claims history in the Fichier central des sinistres automobiles (FCSA) and must reflect the policyholder’s file with the insurer.
You wish to consult or correct your Claims History Statement?
All drivers in Quebec can obtain a copy of their Claims History Statement quickly by using the consultation service offered by Groupement des assureurs automobiles.
To obtain a copy of your Claims History Statement, use on of the options below:
Surprises in your Claims History Statement?
The version of the accident recorded in your file may be that of the other party involved in the accident. Very often, it concerns an accident for which you did not make a claim to your insurer.
If you want to find out about the circumstances of a loss entered, or if you note an error after consulting your copy of the Claims History Statement, you can ask GAA to verify the information.
Note that GAA cannot modify the information contained in your Claims History Statement without the insurer’s consent. It only confirms with the insurer that the information contained in your statement is correct and that the information transmitted to the Fichier central des sinistres automobiles (FCSA) contains no errors.
GAA cannot modify the FCSA if your objective is to have your insurer modify the decision it took. The request to modify must be made to the insurer. For example, if you believe you are not liable for the accident, or disagree with the percentage of fault established by your insurer, only the insurer can modify its decision. Ultimately, in case of disagreement with your insurer, you will have to go to court.
If you think your Claims History Statement contains an error, you can ask GAA to check the information with the insurer(s) concerned, and where applicable, make the necessary corrections.
To request to have the information in your file verified or corrected, use one of the options below:
Request for access or rectification under the Act
GAA is mandated by the AMF to process requests for access or rectification to the FCSA.
Under the Act respecting Access to documents held by public bodies and the protection of personal information (CQLR, c. A-2/1) (“Act respecting Access”), you have the right to access personal information that concerns you, as well as the right to correct information that is not correct, incomplete or ambiguous, or if the collection, communication or conservation of such information is not authorized under the law.
If you believe that the information contained in the FCSA does not reflect that of the insurer or if GAA refuses you access to your Claims History Statement, you can make an access or correction request under the Act respecting Access.